Join us as Operations Manager, and work together with a passionate and engaged team, to deliver on our customer promise: Shaping Singular Places!

Main Duties

• Ensure the mall is presented to its customers in the highest possible standards
  by maintaining the interior and exterior of the building

• Conduct regular inspection of the interior of the property with specific attention
  on cleanliness, preventive maintenance, health and safety, fire and parking

• Check the property inspection reports to track maintenance programs and
  repairs in the complex, including the follow up to ensure corrective measures are
  completed in a timely manner

• Enforce rules and regulations are followed by the Tenants with particular focus
  on operating hours, delivery schedule, waste removal, promotional signs and
  other related issues

• Monitor and review performance of all contract service providers to ensure
  scope of work contained in the contract is complete

• Monitor and reviews expenses relating to the malls and its tenants

• Able to propose solutions or processes to control any matter that may arises
  operationally as to ease productivity and efficiency

• Oversee and follow all supplier contracts and Key Performance Indicators
  (cleaning, security, refuse and landscape) contract, including weekly meeting
  and monthly reporting

• Oversee, budget and quote for any additional project for the improvement of the
  mall or any repair and do the follow up and handle billing and invoicing.

• Oversee any maintenance contract with supplier chosen by Centre Manager,
  Asset Manager, Portfolio Operation Manager or Group.

• Ensure wash rooms are properly cleaned and always stocked

• Coordinate the repairs and maintenance projects, property inspections with the
  FM to ensure items are completed and delivered within a timeline

• Oversee the duties and performance of the exterior maintenance contract to
  ensure the exterior of the building is maintained to the highest level possible

• Oversee the Planned Preventive Maintenance schedule checks are carried out
  for the premises

• Oversee and build up all needed checklist for team members OR WITH team
  members

• Manage monthly contracts and other costs, keeping in mind the annual budget
  and to ensure that outsourced services are provided within the budget plan for
  the mall.

• Explore, create and suggest to the Management additional under-utilized areas
  within the mall which can be converted in a revenue generating area

• Complete a report of vehicular traffic

• Handle all conflicts and dispute situations amongst tenants, visitors, customers
  with the assistance of security in a smooth manner to avoid any unnecessary
  disruption to mall customers.

• Any other duties defined by the Centre Manager or Asset Manager

People Management:

• Manage and support the team reporting into the position

• Assist in identifying training opportunities for team members

• Demonstrate and empower team members to demonstrate the values of the
  company

• Assist in the recruitment, appraisal and discipline matters related to team
  members

• Assist in the proposal of a career plan for team members

• Assist in the buildup of processes for team members to be able to report in a
  timely and efficient manner to the Operation Manager

• Any other duties defined by the Centre Manager or Asset Manager

Health and Safety:

• Maintain a strong working relationship with all important services including
  Police, Fire and Para Medic Services

• Identify and inform management of any Health and Safety risk related to the Mall
  building that may affect employees, contractors and general public

• Any other duties defined by the Centre Manager or Asset Manager